Return Policy

Return & Replacement Policy

By placing an order on AMWINDY (amwindy.com), you acknowledge that you have read, understood, and agreed to the following Return & Replacement Policy.

Return & Replacement Eligibility

If you receive a faulty, damaged, or incorrect item due to an error on our part, we will gladly provide a replacement. Please prepare clear evidence (photos and/or videos) along with your proof of purchase and contact our Customer Support team at support@palmerri.com. Once we review and approve your request, we will process your replacement as quickly as possible.

Returns

You may request a return within 7 days of the delivery date if the item does not match the description on amwindy.com.

To qualify for a return, the item must meet all of the following conditions:

  • Be a non-personalized item.

  • Be purchased at the regular (full) price.

  • Be defective or significantly different from the product description.

  • Be returned in its original condition and original packaging.

  • Be accompanied by proof of purchase (receipt or order confirmation), photos of the product and packaging, and proof of delivery (if available).

Please note that any discount coupon used for the original purchase cannot be refunded or reissued after a return.

Replacements

We are happy to replace items that arrive damaged, defective, or incorrect. Replacement requests must be submitted within 7 days of receiving your order. Unfortunately, requests received after this period cannot be accepted.

To request a replacement:

  1. Take a video or at least three high-resolution photos of the item from different angles. The images should clearly show the product, the defect or issue, and any relevant labels or packaging.

  2. Email your request to support@palmerri.com with:

    • Your order number, transaction ID, or invoice ID.

    • The photos or video.

    • Any additional supporting information that may help us review your request.

Our review process may take up to 3 business days. We appreciate your patience while our team investigates the issue. Once your request is approved, we will ship your replacement at no additional cost. If the original item needs to be returned, we will provide detailed return instructions.