Refund Policy

By placing an order, you have confirmed that you have read, understood and accepted our policies. The following policies apply for: merchandise in AMWINDY online store amwindy.com

Refunds (if applicable)

If the item is out of stock, a full refund (including product and shipping fee) will be applicable. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

In case you cannot return the item, proofs of the faulty item, including videos or pictures, have to be sent along with the proof of purchase.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time (2-5 business days) before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@palmerri.com

Missing item

If you do not receive your package, we offer partial or full refund or full replacement. Please get back to us at support@palmerri.com for quickest response.

Please note that sometimes packages are delayed or rerouted because of unusual circumstances. If you weren't home when we tried to deliver your package, you can use the tracking code number on the paper slip your carrier left to schedule a redelivery.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@palmerri.com